Nextbit participates in the SAS Forum Italy 2012 with the presentation “The value of data extracted from Social Media”

SAS Forum Italy is an important conference to learn about innovative ideas in the field of Business Intelligence and Business Analytics. This year the conference will be held on Tuesday April 17 at MiCo – Milano Congressi. Nextbit, silver partner … Continue reading

Classification of inbound contacts according to “contact purpose”

Abstract To improve the knowledge of its customers, a Company can use data about contacts. If operational data on different channels are not suitable for Customer Relationship Management (CRM), it becomes necessary to define new dimension analysis. In this topic … Continue reading